Frequently Asked Questions
Everything you need to know about your YoYoFactory experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes to your shipping address or items.